diff --git a/ttadmin/help/migrations/0005_emailtemplate.py b/ttadmin/help/migrations/0005_emailtemplate.py
new file mode 100644
index 0000000..5bac1c7
--- /dev/null
+++ b/ttadmin/help/migrations/0005_emailtemplate.py
@@ -0,0 +1,23 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.10.2 on 2019-07-20 01:40
+from __future__ import unicode_literals
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('help', '0004_ticket_submitted'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='EmailTemplate',
+            fields=[
+                ('id', models.AutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('name', models.CharField(max_length=50)),
+                ('body', models.TextField()),
+            ],
+        ),
+    ]
diff --git a/ttadmin/help/models.py b/ttadmin/help/models.py
index 70609aa..4c60ecd 100644
--- a/ttadmin/help/models.py
+++ b/ttadmin/help/models.py
@@ -46,3 +46,11 @@ class Note(Model):
 
     def __str__(self):
         return "admin note"
+
+
+class EmailTemplate(Model):
+    name = CharField(blank=False, null=False, max_length=50)
+    body = TextField(blank=False, null=False)
+
+    def __str__(self):
+        return f"'{self.name}' email template"