support assigning of help tickets

ttadmin/help/admin.py

@@ -26,10 +26,10 @@ class NewNoteInline(admin.StackedInline):
 @admin.register(Ticket)
 class TicketAdmin(admin.ModelAdmin):
     inlines = [ImmutableNoteInline, NewNoteInline]
-    readonly_fields = ('submitted',)
-    list_display = ('submitted', 'issue_status', 'issue_type', 'name', 'email')
-    list_filter = ('issue_status', 'issue_type')
-    fields = ('submitted', 'name', 'email', 'issue_status', 'issue_type', 'issue_text')
+    readonly_fields = ('submitted', 'issue_type')
+    list_display = ('submitted', 'issue_status', 'assigned', 'issue_type', 'name', 'email',)
+    list_filter = ('issue_status', 'issue_type', 'assigned')
+    fields = ('submitted', 'name', 'email', 'assigned', 'issue_status', 'issue_type', 'issue_text')
 
     def save_related(self, request, form, formsets, change):
         # THIS IS EXTREMELY BOOTLEG AND MAY BREAK IF MORE INLINES ARE ADDED TO THIS ADMIN.

ttadmin/help/migrations/0007_ticket_assigned.py

@@ -0,0 +1,23 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.10.2 on 2019-07-18 22:21
+from __future__ import unicode_literals
+
+from django.conf import settings
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+        ('help', '0006_auto_20190716_0258'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticket',
+            name='assigned',
+            field=models.ForeignKey(help_text='Assign this ticket to an admin or unassign it.', null=True, on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL),
+        ),
+    ]

ttadmin/help/migrations/0008_auto_20190718_2223.py

@@ -0,0 +1,22 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.10.2 on 2019-07-18 22:23
+from __future__ import unicode_literals
+
+from django.conf import settings
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('help', '0007_ticket_assigned'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='ticket',
+            name='assigned',
+            field=models.ForeignKey(blank=True, help_text='Assign this ticket to an admin or unassign it.', null=True, on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL),
+        ),
+    ]

ttadmin/help/models.py

@@ -32,6 +32,7 @@ class Ticket(Model):
                              null=False,
                              max_length=50,
                              default=ISSUE_STATUS_CHOICES[0][0])
+    assigned = ForeignKey(User, blank=True, null=True, help_text="Assign this ticket to an admin or unassign it.")
 
     def __str__(self):
         return '{} from {}'.format(self.issue_type, self.name)