diff --git a/ttadmin/help/admin.py b/ttadmin/help/admin.py
index e12a0a5..9b05efd 100644
--- a/ttadmin/help/admin.py
+++ b/ttadmin/help/admin.py
@@ -3,4 +3,4 @@ from .models import Ticket
 
 @admin.register(Ticket)
 class TicketAdmin(admin.ModelAdmin):
-    pass
+    list_display = ('issue_status', 'issue_type', 'name', 'email')
diff --git a/ttadmin/help/migrations/0002_ticket_issue_status.py b/ttadmin/help/migrations/0002_ticket_issue_status.py
new file mode 100644
index 0000000..4b6d434
--- /dev/null
+++ b/ttadmin/help/migrations/0002_ticket_issue_status.py
@@ -0,0 +1,20 @@
+# -*- coding: utf-8 -*-
+# Generated by Django 1.10.2 on 2016-12-19 23:36
+from __future__ import unicode_literals
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('help', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticket',
+            name='issue_status',
+            field=models.CharField(choices=[('triage', 'to triage'), ('acked', 'acknowledged'), ('waiting', 'waiting to hear from submitter'), ('completed', 'nothing more to do')], default='triage', max_length=50),
+        ),
+    ]
diff --git a/ttadmin/help/models.py b/ttadmin/help/models.py
index 4b6c4f3..2d92ae5 100644
--- a/ttadmin/help/models.py
+++ b/ttadmin/help/models.py
@@ -9,6 +9,13 @@ ISSUE_TYPE_CHOICES = (
     ('other', 'something else'),
 )
 
+ISSUE_STATUS_CHOICES = (
+    ('triage', 'to triage'),
+    ('acked', 'acknowledged'),
+    ('waiting', 'waiting to hear from submitter'),
+    ('completed', 'nothing more to do'),
+)
+
 
 class Ticket(Model):
     name = TextField(blank=False, null=False)
@@ -18,6 +25,11 @@ class Ticket(Model):
                            null=False,
                            max_length=50)
     issue_text = TextField(blank=False, null=False)
+    issue_status = CharField(choices=ISSUE_STATUS_CHOICES,
+                             blank=False,
+                             null=False,
+                             max_length=50,
+                             default=ISSUE_STATUS_CHOICES[0][0])
 
     def __str__(self):
         return '{} from {}'.format(self.issue_type, self.name)