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first class support for users requesting new key #1

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opened 2019-12-16 21:48:01 +00:00 by vilmibm · 0 comments
vilmibm commented 2019-12-16 21:48:01 +00:00
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by far the most common help desk issue is "help i need a new key." there isn't a good way to solve for this without some manual intervention, but we should take a similar approach as we do to signups:

  • user fills out a form that validates they are submitting a valid public key
  • on form submit,
    • KeyRequestSignup is created
    • admin app sends an email verification

Requests are marked as "unverified" until the email address is verified; at that point, an admin can approve and process the request.

by far the most common help desk issue is "help i need a new key." there isn't a good way to solve for this without some manual intervention, but we should take a similar approach as we do to signups: - user fills out a form that validates they are submitting a valid public key - on form submit, - KeyRequestSignup is created - admin app sends an email verification Requests are marked as "unverified" until the email address is verified; at that point, an admin can approve and process the request.
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Reference: tildetown/tildetown-admin#1
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