helpdesk
nathaniel smith
parent
6e467b35e9
commit
7005888d34
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@ -5,10 +5,14 @@ import random
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import time
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from sys import argv
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from tempfile import mkdtemp, mkstemp
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from pyhocon import ConfigFactory
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import requests
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from flask import Flask, render_template, request, redirect
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from stats import get_data
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## disgusting hack for python 3.4
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## disgusting hack for python 3.4.0
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import pkgutil
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orig_get_loader = pkgutil.get_loader
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def get_loader(name):
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@ -17,12 +21,17 @@ def get_loader(name):
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except AttributeError:
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pass
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pkgutil.get_loader = get_loader
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###########
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##########
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SITE_NAME = 'tilde.town'
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app = Flask('~cgi')
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@lru_cache(maxsize=32)
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def cfg(k):
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conf = ConfigFactory.parse_file('cfg.conf')
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return conf[k]
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@lru_cache(maxsize=32)
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def site_context():
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return get_data()
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@ -73,8 +82,43 @@ def post_guestbook():
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return redirect("/guestbook")
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@app.route('/helpdesk', methods=['GET'])
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def helpdesk():
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return "HELPDESK UNDER CONSTRUCTION"
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def get_helpdesk():
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status = request.args.get('status', 'unsubmitted')
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desc = request.args.get('desc', '')
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context = {
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'status': status,
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'desc': desc,
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}
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context.update(site_context())
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return render_template('helpdesk.html', **context)
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def send_email(data):
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name = data.get('name', 'anonymous')
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email = data['email']
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request_type = data['type']
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desc = request.form['desc']
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response = requests.post(
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cfg('mailgun_url'),
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auth=("api", cfg('mailgun_key')),
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data={"from": "root@tilde.town",
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"to": cfg('trello'),
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"subject": "{} from {} <{}>".format(request_type, name, email),
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"text": desc})
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return response.status_code == 200
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@app.route('/helpdesk', methods=['POST'])
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def post_helpdesk():
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desc = request.form['desc']
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captcha = request.form['hmm']
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if captcha == 'scrop':
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status = "success" if send_email(request.form) else "fail"
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else:
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status = "fail"
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# should we bother restoring other fields beside desc?
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return redirect('/helpdesk?status={}&desc={}'.format(status, desc))
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if __name__ == '__main__':
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if len(argv) == 2:
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@ -2,7 +2,7 @@
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<html>
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<head>
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<title>{{site_name}} guestbook</title>
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<link rel="stylesheet" type="text/css" href="http://tilde.town/style.css">
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<link rel="stylesheet" type="text/css" href="{{site_url}}/style.css">
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</head>
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<body>
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<h1>{{site_name}} guestbook</h1>
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@ -0,0 +1,68 @@
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<!DOCTYPE html>
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<html>
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<head>
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<title> {{ site_name }} help desk </title>
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<link rel="stylesheet" href="{{ site_url }}/style.css">
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</head>
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<body>
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<h1>{{ site_name }} help desk</h1>
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<p>
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hi! this form exists to make it a little easier for {{ site_name }} admins
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to help people out with system issues like logging in, installing
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packages, and general questions about how to do stuff.
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</p>
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<p>
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in using this system, recall that there are only a handful of admins and
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you'll get a response (by email) as they are able to help out.
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</p>
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<p>
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thanks!
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</p>
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{% if status == 'fail' %}
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<p style="background-color:red">
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oops, sorry! that didn't work. either something is wrong on the server or
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there was a problem with the form..try again?
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</p>
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{% endif %}
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{% if status == 'success' %}
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<p style="background-color:green">
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hooray, your request has been sent.
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</p>
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{% endif %}
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<form method="post">
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<p>
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name: <input type="text" name="name" maxlength="140">
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</p>
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<p>
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email: <input type="email" name="email" maxlength="140" required="true">
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</p>
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<p>
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type of issue:
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<select name="type">
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<option value="login">help logging in</option>
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<option value="concern">concern about the site or another user</option>
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<option value="package">new package installed</option>
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<option value="question">a question</option>
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<option value="other">something else</option>
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</select>
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</p>
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<p>
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describe your issue (in 500 characters or less):<br>
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<textarea name="desc" required="true" rows="10" cols="50" maxlength="500">{{desc}}</textarea>
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</p>
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<p>
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are you a robot?<br>
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<input type="radio" name="hmm" value="scriz" checked="true">yeah<br>
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<input type="radio" name="hmm" value="scrop">nope<br>
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</p>
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<p>
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<input type="submit" value="<3">
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</p>
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</form>
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</body>
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</html>
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